PAST WORK
OPERATIONS MANAGER, MIRO
Staffed in Customer Experience Operations, I am embedded in the Customer Education team leading data roadmap and strategy, program maturity, and internal policy and process.
January 2022 - Present
CONSULTANT, NUVOCARGO
I've provided strategic guidance and thought leadership in shaping the support organization at NC, mentored that organization's lead, and assisted with key program design.
Dec 2021 - Dec 2022
OPERATIONS MANAGER, REPLICA
I helped found the revenue operations team, managed revenue team tool stack, acted as a marketing manager, Salesforce admin, blogger, and data analyst.
Oct 2020 - Dec 2021
PROGRAM MANAGER, DROPBOX
I worked on a small team focused on redesigning how Dropbox listened to customers. Projects included reimagining product feedback, building an influencer program, and examining every aspect of reporting within our department.
May 2020 - Sep 2020
PRODUCT OPERATIONS LEAD, DROPBOX
I led a global team of six other product operations managers. Together, we transformed product roadmaps into support deliverables, provided deep analysis of product sentiment and trends, and advocated for fixing customers' top pain points.
Nov 2017 - Sep 2018;
Dec 2019 - May 2020
PRODUCT OPERATIONS MANAGER, DROPBOX
I supported product teams in Seattle, San Francisco, and New York City. Together, we launched new features like Dropbox Transfer, Watermarking, and real-time commenting. I also provided customer analysis that lead to revised purchase flows, greater customer retention, and revised refund policy.
Oct 2013 - Dec 2019
AD ANALYST, FACEBOOK
This was my first foray into tech. I worked as a contractor reviewing ads against policy.
Jun 2012 - Jul 2013
EDITOR, GREENLEAF BOOK GROUP
Aug 2010 - Oct 2013
I worked as an editorial assistant in-house and an editor as a freelancer. I reviewed manuscripts for cohesion, direction, and clarity as well as recommending editorial services.
I wrote marketing copy, jacket copy, reader's guides, and author Q&A. In addition, I managed our network of freelance editors and ghostwriters.